Thank you for choosing Bright Login. We aim to provide high-quality educational services and products to our valued customers. We understand that sometimes circumstances may arise that require you to seek a refund. This Refund Policy outlines our guidelines and procedures for refund requests.
Eligibility for Refund: a. Course Refunds: You may request a refund within 3-5 days from the date of purchase if you are not satisfied with the course. However, this applies only if you have completed less than 10% of the course content. b. Product Refunds: You may request a refund within 3-5 days from the date of purchase for any downloadable products, such as eBooks or software, if you have not accessed or downloaded the product.
Refund Requests: a. All refund requests must be made in writing and sent to our customer support team at info@brightlogin.com or through our online support system. b. In your refund request, please provide your order details, including the order number, product or course name, and the reason for your refund request. c. We may require additional information or clarification to process your refund request promptly.
Refund Processing: a. Once we receive your refund request, we will review it within 5-7 business days. b. If your refund request meets the eligibility criteria outlined in this policy, we will initiate the refund process. c. Refunds will be processed using the same method of payment used for the original purchase. Please allow 7-10 business days for the refund to be reflected in your account.
Non-Refundable Items: a. Courses or products purchased during promotional campaigns or with discount codes may be non-refundable. The specific terms and conditions for such purchases will be mentioned at the time of sale. b. Services provided by third-party partners or instructors may have their refund policies, which will be communicated separately.
Cancellation of Subscriptions: a. If you have subscribed to a recurring payment plan, you may cancel your subscription at any time. However, refunds for subscription fees already paid will not be provided. b. You will continue to have access to the subscribed services until the end of the billing period.
Disputes: a. In the event of any disputes regarding refunds, we encourage you to contact our customer support team first. We will make reasonable efforts to resolve the issue promptly and amicably.
Please note that this Refund Policy is subject to change without prior notice. We encourage you to review this policy periodically.
If you have any questions or require further assistance, please don’t hesitate to contact our customer support team at info@brightlogin.com or on our Facebook page. We are here to help you.